CLINICOMM

🎯 Training Overview

CLINICOMM is a specialized program designed to help healthcare professionals:

• Communicate effectively with patients and their relatives
• Strengthen coordination within clinical teams
• Maintain balance and professionalism in high-pressure, emotionally intense, and time-sensitive environments

This training is supported by HR Metrics' DISCOVERY personality profiling model, rooted in behavioral tendencies. Participants learn not just to be polite, but to communicate with the right tone, for the right purpose, with the right person.

👥 Target Audience

• Doctors, nurses, and other healthcare providers
• Clinical management and hospital administrative teams
• Frontline roles: patient admissions, reception, call center, and support staff
• All public-facing personnel in healthcare settings
• Healthcare managers (with a focus on intra-team communication)

🧠 Training Modules

1. Core Dynamics of Communication in Healthcare
   - How to communicate in emotionally charged environments
   - Managing perception, expectation, and boundaries with patients and families
   - The importance of how things are said over what is said
2. Communication Based on Personality Profiles
   - Behavioral responses based on DISCOVERY personality types
   - Who needs clear information, who seeks emotional safety
   - Adapting communication style for patients, team members, and managers
3. Balancing Empathy, Patience & Professionalism
   - Where to draw the line while showing empathy
   - Maintaining healthy communication among stressed patients, busy teams, and tired leaders
   - Avoiding emotional burnout while preserving professional boundaries
4. Team Communication & Nonverbal Interaction
   - Risks of communication failures in clinical procedures
   - Ensuring open and accurate communication in hierarchical teams
   - Micro body language cues, emergency verbal codes, and concise messaging
5. Practice & Simulation
   - Role-play exercises based on real-life scenarios
   - Simulations with different personality profiles: patient, relative, colleague
   - Scenario analysis with structured feedback

✅ Learning Outcomes

• Build trust-based communication with patients and relatives
• Develop tailored communication strategies based on personality profiles
• Maintain composure during high-stress situations
• Manage internal tensions and prevent breakdowns in communication
• Reduce communication fatigue and enhance emotional resilience
• Promote communication habits that improve service quality and patient satisfaction

⏱ Duration & Methodology

• Duration: 1 full day
• Method: Personality-based case analyses, interactive group exercises, communication simulations, and verbal–nonverbal awareness activities